> For the complete documentation index, see [llms.txt](https://docs.vecomlab.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.vecomlab.com/ecom-foundations/customer-service/task-32.md).

# Task #32: FAQ's and CS Templates

### Purpose <a href="#purpose" id="purpose"></a>

Make a list of answers to frequently asked questions.

{% embed url="<https://youtu.be/qOl1zMmG2m8>" %}

Google Document with response templates for your customer support team.

### Description <a href="#description" id="description"></a>

* Depends on product and business model

### Instructions <a href="#instructions" id="instructions"></a>

1. Tracking Inquiries
2. Return & Refund Requests
3. Modify/Cancel Order

### Actions <a href="#actions" id="actions"></a>

Example in the [document](https://docs.google.com/document/d/1UY5-KCdTSFDqSNPG74f6yaMWepzVhe6xiOM8qxPNCZw/edit?usp=sharing).